Livraison et retour (en français, allemand ,anglais et italien disponible dessous)

 

Nous livrons partout en Suisse mais aussi en France.

 

Pour les retours, merci de nous les envoyer sous 7 jours, sans tache ni trace d’usure, cachet de la poste faisant foi, à l’adresse convenue pour le retour.

 

Les étiquettes doivent être intacts pour que le produit soit revendable.

 

Vous pouvez nous contacter par mail pour convenir d’une adresse de renvoi. 

 

Pour les autres pays, merci de nous contacter par mail pour vous informer des frais de livraison, gratuite à partir d’un certain montant.

 

Pour respecter le délai de rétractation, il suffit de nous renvoyer la merchandise dans les délais impartis, dans la mesure du possible avec l‘emballage d‘origine. Vous pouvez choisir entre l‘échange et le remboursement du prix( hors prix livraison , sauf erreur sur l’article) d‘achat.

 

 

 

Retoure  (Deutch)

 

Zur Fristwahrung genügt die rechtzeitige Rücksendung, möglichst in der Originalverpackung. Sie haben die Wahl zwischen Umtausch und Kaufpreiserstattung(7 tag)

 

Bei Rücksendung beschädigter oder benutzter Waren (was über die Anprobe etc. hinausgeht) sind wir berechtigt, Ersatzansprüche geltend zu machen.

 

Weitere Informationen über die Retourenabwicklung entnehmen Sie bitte dem Retourenschein.

 

 

 

Returns Policy

 

 

 


You may return most new, unopened items within 7 days of delivery for  refund, excluding the shipping cost. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

 

 

Resi (ITALY)

 

Per la restituzione di merce danneggiata o usata (applicabile se il deterioramento trascende i limiti stabiliti per l'eventuale prova, ecc.) siamo autorizzati ad avvalerci del diritto al risarcimento.

 

Nel caso riscontri un difetto della merce entro il periodo di validità della garanzia, ha la possibilità di scegliere tra riparazione, sostituzione e rimborso del prezzo di acquisto.

 

 

 

Ulteriori informazioni sulla procedura di reso sono riportate sul modulo di reso.